What is IT Management?
IT management is how all the information technology systems, resources, and processes of a company are managed in line with business requirements and the context of the organization.
An IT manager will be tasked with ensuring that all the technology and systems are working well, aren’t experiencing downtime, and are functioning in line with greater business strategy.
So let's have a look
Why is IT Management Important?
IT management is centered around the way that businesses can show value through the technology that they use. IT managers need to be sure that the tools and processes that they are using are aligned with the overall company vision, core KPIs, business processes, day-to-day tasks, and organizational goals.
In today’s hyper-digital world, when tools and computer systems fail, so does the business. Imagine your team collaborating without cloud computing, communicating without email, or keeping track of billable hours without spreadsheets and accounting software.
IT management is the way to stay on top of all your digital systems and technology so that you can troubleshoot ahead of time, set up incident response in case something goes wrong out of the blue, and keep visibility over all of your information systems and technologies.
What Comes Under IT Management?
There are a lot of different roles and responsibilities that can come under the umbrella of IT management. Some of these may be tasked to different teams, for example budget and costs could be part of Finance, while compliance might have its own dedicated team.
However, an IT manager should be able to communicate and liaise with all of these stakeholders, to stay on top of:
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New tools and technologies that are necessary for business requirements
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Technology budget and costs, including cloud spend
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Physical safety of the technology, plus cybersecurity risk and compliance
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Securing networks and improving the availability of the network
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Integrating new software, hardware, applications, or incoming data
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Technical support and helpdesk ,including ad-hoc troubleshooting
Conclusion
Every business needs IT management in some capacity or another.
Small businesses of this day and age need more than a booth and cash register. Nearly all business processes are managed and refined by technology.
The fast-changing IT industry needs teams that are able to adapt to the new horizon of technology as well as strong personalities to lead those teams.
IT leaders, managers, and teams drive businesses’ success in the market behind the scenes.